Privacy Policy

1. Introduction

MarketForge is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

Compliance: This Privacy Policy complies with GDPR (EU), CCPA (California), and the Philippine Data Privacy Act of 2012 (RA 10173).

2. Information We Collect

Account Information

• Full name and email address
• Password (encrypted)
• Profile photo and business name
• Payment information (processed by third-party processors)
• Tax identification numbers (where required)

Usage Data

• IP address and device information
• Browser type and operating system
• Pages viewed and time spent
• Transaction and analytics data

Cookies

We use essential cookies for authentication, analytics cookies (with consent) for usage tracking, and marketing cookies (with consent) for advertising. You can control cookies through your browser settings or our cookie consent banner.

3. How We Use Your Information

• Creating and managing your account
• Processing transactions and payments
• Providing customer support
• Improving Platform features and AI models
• Sending transactional and marketing communications
• Enforcing Terms of Service
• Complying with legal requirements

4. Data Sharing

We Share Data With:

• Payment processors (Stripe, PayPal, PayMongo)
• Cloud hosting providers (infrastructure)
• Email and customer support services
• Analytics providers

We Do NOT:

• Sell your personal data to third parties
• Share your data for third-party marketing without consent
• Provide seller data to competing sellers

5. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for data in transit
• Encrypted databases with access controls
• Multi-tenant architecture for data segregation
• Secure password hashing and session management
• Regular security audits and penetration testing
• PCI-DSS compliance for payment data

6. Your Privacy Rights

GDPR Rights (EU Users)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Portability: Receive data in machine-readable format
• Object: Object to processing based on legitimate interests

CCPA Rights (California Users)

• Know what personal data we collect and share
• Request deletion of your personal data
• Opt-out of sale (we do not sell data)
• Non-discrimination for exercising your rights

Philippine Data Privacy Act Rights

• Be informed about data collection
• Access and object to processing
• Request erasure or blocking of data

Exercising Your Rights

To exercise any of these rights, email us at privacy@marketforge.app. We will respond within 30 days (or as required by law).

7. Data Retention

• Active Accounts: For the duration of your account
• Transaction Data: 7 years (for tax and legal compliance)
• Marketing Data: Until consent is withdrawn
• Upon Deletion: Personal data deleted within 30 days

8. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected users within 72 hours (as required by GDPR) and relevant authorities as required by law.

9. Children's Privacy

MarketForge is not intended for users under 18 years of age. We do not knowingly collect personal data from children.

10. Contact Information

Data Protection Officer: dpo@marketforge.app

Privacy Inquiries: privacy@marketforge.app

Regulatory Authorities:

• EU Users: Your local Data Protection Authority
• Philippine Users: National Privacy Commission (privacy.gov.ph)
• California Users: California Attorney General's Office